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Terms & Conditions

Web Design and Other Web Services Terms & Conditions

The Cave Online develops websites under these conditions;

A. Hosting is under our secured Company hosting account with Namecheap, we’ll be on call for any downtime or security issues. But backend access will be limited to clients to avoid breaches, except WP Admin where necessary.

B. Client provides hosting, we aren’t liable for any downtime, security issues, etc. We are only involved with design, and design related issues.

C. Client requires us to set up hosting in their name, with a hosting company of their choice. We would either:
i. Comply, but not be liable for any downtime, or security issues.
ii. Comply, recommend a Hosting company, and set up basic, & advanced security at a fee. In which case we’ll be on call for any downtime and security issues.

Terms & Conditions continue as such;

  1. A standard website is a basic 7-page website, any more requirements would involve additional costs.
  2. An online store with less than 20 products is also a standard website, over 20 products would involve additional costs.
  3. A standard website plus a store would be billed as 2 websites.
  4. A standard website comes with 2 free email accounts (paid email is recommended as free is insecure), any more would incur additional costs.
  5. A standard website’s costs include:
  • Domain name
  • Hosting
  • SSL
  • Design
  • Content upload
  • Basic Security
  • Advanced Security
  1. The timeline for completing a standard website is between 2 – 8 weeks, in which “client’s” input is needed for timely completion.
  2. A standard website comes with 3 months (counting starts from date of first payment) of free Design updates and Content Upload.
    If required, Full Maintenance involves:
  • Domain name (Annual)
  • Hosting (Annual)
  • SSL (annual)
  • Design (monthly)
  • Content upload (monthly)
  • Basic security (Monthly)
  • Advanced security (Annual)
  • Tech (Monthly)
  • Tracking and Analytics (Monthly)
  • Marketing (Monthly)
  1. A/B and other forms of user testing are the standard way to know what works, as opposed to working strictly with “client’s” concepts.
  2. Web browsers, responsiveness, SEO, and mobility issues are as important as design and should be respected for the best results.
  3. 100% payment is preffred before the project begins but alternately, 70% before commencement and 30% after 3 weeks. If design project is not finished within the first 3 months due to clients delay with content, any further work woud incur additional charges.
  • Payment after reading these Terms & Conditions signifies that they are agreed upon.

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Digital Marketing Terms:
All digital marketing/strategy packages are for a minimum of 2 months period. Thereafter, cancel anytime with a clear one month email notice.

They are billed monthly and are payable by the 1st of every month.

Packages are designed with keeping in mind Digital Marketing/Strategy requirements of our clients. There are specific man-hours allocated each month and any unused man-hours are not rolled over to the next month. Some third party softwares or marketing expenses might be included.

The Cave employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes.

Any extra hours used may be billed separately. Any urgent tasks will be charged separately.

Support requests need to be sent via email to info@rippinit.net

Payment terms:
Payable by the 1st of every month. We strongly recommend our clients to have a direct debit set-up for the same.

There are absolutely no refunds for any fees related to the digital marketing/strategy package.

Termination:
All digital marketing/strategy packages are for a minimum of 2 months period. Thereafter, cancel anytime with clear one month email notice.

The Cave reserves the right to terminate at anytime with written notice to the Client.

  • Payment after reading these Terms & Conditions signifies that they are agreed upon.