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Terms & Conditions

Design Terms

  1. The price discussed for the website is for a standard 7-page website, any more requirements would involve additional costs.
  2. An online store with less than 20 products is also a standard website, over 20 products would involve additional costs.
  3. A standard website plus a store would be billed as 2 websites.
  4. A standard website comes with 3 free email accounts.
  5. A standard website’s costs include:
  • Domain name
  • Hosting
  • SSL
  • Design
  • Content upload
  • Security (optional, but not selected at clients’ risk).
  1. The timeline for completing a standard website is between 2 – 8 weeks, “client’s” input is needed for timely completion.
  2. A standard website comes with 3 months of free Design and Content Upload maintenance. Full Maintenance involves:
  • Domain name (Annual)
  • Hosting (Annual)
  • SSL (annual)
  • Design (monthly)
  • Content upload (monthly)
  • Security (monthly)
  • Tech (Monthly)
  • Tracking and Analytics (Monthly)
  • Marketing (Monthly)
  1. A/B and other forms of user testing are the standard way to know what works, as opposed to working strictly with “client’s” concepts.
  2. Web browsers, responsiveness, and mobility issues are as important as design and should be respected for the best results.
  3. 100% payment is required before the project begins but can be made twice, 70% before commencement and 30% after completion. If design project is not finished in 20 working days due to clients delay with content, balance should then be paid.

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Digital Marketing Terms:
All digital marketing/strategy packages are for a minimum of 2 months period. Thereafter, cancel anytime with clear one month email notice.

They are billed monthly and are payable by the 1st of every month.

Packages are designed with keeping in mind Digital Marketing/Strategy requirements of our clients. There are specific man-hours allocated each month and any unused man-hours are not rolled over to the next month. No third party softwares or marketing expenses are included.

Synapse employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes.

Any extra hours used may be billed separately. Any urgent tasks will be charged separately.

Support requests need to be sent via email to ahmedsabu@rippinit.net

Payment terms:
Payable by the 1st of every month. We strongly recommend our clients to have a direct debit set-up for the same.

There are absolutely no refunds for any fees related to the digital marketing/strategy package.

Termination:
All digital marketing/strategy packages are for a minimum of 2 months period. Thereafter, cancel anytime with clear one month email notice.

Synapse reserves the right to terminate at anytime with written notice to the Client.